Our Goal is to ensure that customers are completely satisfied with their purchases. If you are not satisfied with your purchase and would like to request an exchange or return, please note the following.
If you have not activated your newly purchased Trackimo device, you may return the device within 14 days from receiving your Trackimo device for a full refund less associated shipping and handling fees we incurred of up to $35 per order. This is subject to the terms and conditions below.
Merchandise may be returned in its original condition and packaging with all components included. If you fail to return all items packaged with your device, Trackimo may charge you up to a $35 additional restocking fee as necessary. You are required to include the original receipt as proof of purchase.
For items returned within this 14-day period and it has been activated, Trackimo will refund the purchase price paid less any original shipping charges and any restocking fees if applicable, and the cost of the cellular subscription ($60) fee which was already paid to the cellular provider.
Should your unit be determined to be defective after contacting our customer care department, Trackimo will ship out a replacement unit within 48 hours and assist you with the activation.
1. Request an RMA # (Return Merchandise Authorization) number from Trackimo Customer Support here.
2. Package products and write your name, email, the RMA number + your order number on a note in your package placed outside of the box and send to the provided address. Please do not mark anything on the box itself.
3. Please allow 14 days for RMA and refund to be processed.
Any unit damaged by misapplication or abuse will not be accepted for return. Our products are factory tested prior to shipping, so please ensure you have followed activation instructions and contacted customer care before requesting a return authorization.
Thank you, we hope you enjoy your Trackimo device!