Our Goal is to ensure that customers are completely satisfied with their purchases. If you are not satisfied with your purchase and would like to request an exchange or return, please note the following.
If you change your mind and you have not activated or tried your newly purchased Trackimo device or accessory, you may return the item within 30 days after receiving your Trackimo product for a full refund excluding associated shipping and handling fees we incurred of up to $35 per ordered item. This is subject to the terms and conditions below.
Merchandise should be returned in its original condition and packaging with all components included within 30 days. If you fail to return all items, Trackimo will be forced to charge you up to a $35 additional restocking fee, since we have to pay the missing components and repackaging cost. You are required to include the original receipt as proof of purchase as well.
For items not found defective and returned because you changed your mind within this 30-day period, in case they have been activated, Trackimo will refund the purchase price paid excluding any original shipping charges and any restocking fees if applicable, and the cost of the cellular subscription ($60) fee which was already paid to the cellular provider during the activation of the device.
Should your item be determined to be defective after contacting our customer care department, Trackimo will ship out a free replacement unit within 48 hours and assist you with the activation.
- Request an RMA # (Return Merchandise Authorization) number from Trackimo Customer Support here.
- Pack the products and write your name, email, the RMA number + your order number on a note in your package placed outside of the box and send to the provided address. Please do not mark anything on the box itself.
- Please allow 14 days for RMA and refund to be processed.
Any unit damaged by misapplication or abuse will not be accepted for return. Our products are factory tested prior to shipping, so please ensure you have followed activation instructions and contacted customer care before requesting a return authorisation.
Thank you, we hope you enjoy your Trackimo unit!