FAQ
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The TrackiPet App is the only app you will need to use TrackiPet.
From this app you can manage your subscription, set up TrackiPet and enjoy all its features.
Download the TrackiPetApp from the App Store or Google Play.
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For all information about our latest prices and renewing your subscription visit our Charging Guide
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If TrackiPet’s battery is completely depleted it can take a bit longer to reach an initial charge level. Keep TrackiPet plugged in for a few minutes until you see the steady amber light. If you still experience problems, please Get in touch.
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- All lights, followed by a solid green light after pressing the power button for 3 seconds — your TrackiPet is starting up
- Pulsing white — your TrackiPet is activating
- Solid amber after pressing the power button for 3 seconds — your TrackiPet is powering off
- Quick flashing white light — TrackiPet is in real time tracking mode
- Flashing amber — our battery’s charge level is low
- Green light after single press of the power button — TrackiPet on and connected to the network
- Amber light after single press of the power button — TrackiPet on and not connected to the network
While your TrackiPet is charging:
- Steady amber light while on charge — TrackiPet is charging and has not reached 100%
- Steady green light while on charge — TrackiPet has reached 100%
- All lights on sequentially — Firmware update is in progress
- All lights on and steady while on charge — Firmware has been updated
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Real time tracking means your device will receive location updates from your tracker every 3-5 seconds. Please note real time tracking only works for a maximum of 15 minutes and will result in your battery life reducing faster.
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You can get directions to your TrackiPet location by tapping on your tracker’s photo on the map in the app, then selecting ‘Get Direction.’
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TrackiPet’s battery lasts for up to 7 days depending on usage and the tracking mode it’s set to.
Performance Mode: battery lasts up to 3 days
Everyday Mode: battery lasts up to 5 days
Power Save Mode: battery lasts up to 7 days
You can see the battery status for your TrackiPet in the TrackiPet App.
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Power Save Mode: Location updates once every 2 hours
Everyday Mode: Location updates once every 30 minutes
Performance Mode: Location updates once every 5 minutes
Real Time Tracking: Location update once every 3-5 seconds
All modes are subject to TrackiPet network connectivity
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These modes are: Every 4 hours, Every 2 hours, Every 1 hour and Custom.
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Places are the virtual boundaries you create around a location of your choice. If Fidelidade device enters or leaves this area, you will get a notification. You set up your Places in the Fidelidade App.
Please be aware Places alerts are not always instant and location information relies on the frequency of your chosen Fidelidade ng mode, as well as GPS signal and Fidelidade network coverage to provide updates.
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Our charging guide has the list of all the countries we currently support
This list is updated from time to time, so it’s worth checking back each time you head abroad to make sure your Fidelidade will work in the country you’re travelling to.
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You can share your TrackiPet location by tapping on your tracker’s photo on the map in the app, then selecting ‘Share Location.’ You can share TrackiPet’s location with anyone from your contact list.
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TrackiPet is rated at IP67, which means it can withstand immersion in water up to a depth of 1 metre for up to 30 minutes.
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You can connect up to 20 TrackiPet’s to your account and view each tracker’s activity in the TrackiPet App.
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Press and hold the power button for 3 seconds. All lights will flash once, and the green light will remain on while TrackiPet starts up.
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You can make a beeping sound by tapping on your tracker’s photo on the map in the app, then selecting the ‘Beep to find’ bell icon. Please be aware, the beep to find feature only works when the tracker is within Bluetooth range.
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Using any cellular device on a plane can cause interference, so you should switch TrackiPet off during flights. There is no flight mode.
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To activate TrackiPet, press the power button for 3 seconds. Download TrackiPet App and follow instructions in the app. For existing customers, we’ll link it to your other TrackiPet products. If you’re new to TrackiPet, follow prompts to set up your account.
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You’ll be asked to set this up during onboarding in the TrackiPet App, as long as you tell us you’re using TrackiPet to track a pet. For existing customers, the Pet Profile is in your Settings.
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Yes, in TrackiPet, you can invite friends and family to your PetRing and give them permission to see your pet’s location always or only when “Lost Pet” is notified.
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You can view your past locations in History in the app. We suggest personalizing the walk with a name that means something to you, so it’s easier to find.
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By tapping on the Live tracking button located on the main screen of TrackiPet, the tracking interval will automatically change to every 5 seconds for a duration of 15 minutes.
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TrackiPet is small in size and weighs just 30g so dogs can wear TrackiPet as a dog tracker comfortably, unless they are a toy breed. The Pet tracker clip easily attaches to standard collars and harnesses.
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TrackiPet’s compact size and lightweight design, weighing only 30g, make it comfortable for dogs to wear as a tracker, with the exception of toy breeds. The pet tracker clip can be easily attached to standard collars and harnesses, providing a secure and reliable way to monitor your pet’s location and activity.
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We’re here 7-days a week to help with any TrackiPet query on
US: +1 (323) 785 2020 (9AM-11PM EST)
UK: +44 7700 175 888 (3PM-11PM CET)