Trackipet

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Welcome to TrackiPet!
We are so glad you are here! Here is a short quick guide
with all the useful information regarding with our devices.

How To Start?

Download TrackiPet app

Install Trackipet app

Please, Choose your store

Create your account

Activate your device

Support Team

Need Help? Our Tracki support team will always be
happy to assist you.

FAQ

Help Center

Contact Support

Our devices

TrackiPet 4G

(North America)

TrackiPet 2G

(North America)

App Functions

Tracking mode

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The tracker uses GPS (Global Positioning System) technology to calculate its current location. It receives signals from GPS satellites in space. These GPS signals can be received when the device is used outdoors or in a vehicle. The GPS signal is blocked, however, when the tracker is located inside a building or under a concrete roof. The signal may be blocked or diverted even if the tracker is placed near a window. In such cases the device will use an alternative method to calculate its position. The position is determined through identification of a nearby WiFi router or mobile communications antenna. This is less precise than GPS data, and may be hundreds of meters from the tracker. If the device is using a cell-based location (also known as “GSM-based location”), you will be able to tell by a semi-transparent blue circle over the location.

Geofencing

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A geofence is a self-defined virtual boundary. You will receive a notification in the TrackiPet app when the tracker leaves this area or goes into this area.

To create a geofence

1. Select the tracker in the TrackiPet app.
2. Click on “Places”.
3. Click on the “Create Fence” button.

A rectangular fence will be created around your device’s current location (or in the center of the map).
• You can also enter an address to position a fence.
• You can choose a pre-defined size.
• You can change the size by making the sides of the rectangle bigger or smaller, or by moving the rectangle.

4. Once your fence has been created, you can give your geofence a name and click on “Save”.

5. You will receive a notification in the TrackiPet app every time your tracker enters or leaves this area. If you want to receive email notifications as well, tap on “Share”, then on “New contact”. You will then be able to add an email address for this alert.

Low battery alert

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You will receive a notification in the TrackiPet app when your tracker’s battery level drops to 10% or below.

1. Select the tracker in the TrackiPet app.

2. Go to “Settings”.

3. Set the “Low battery alert” ON..

4. Click on “Save”.

5. If you want to receive a notification via email as well, go to the Settings area in the app, swipe right on the “Low battery alert”, then tap on “Share” then on “New contact”. You will then be able to add an email address for this alert.

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